Trade Frame Manufacturers Ltd is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, place an order or use our services.

Who we are

Trade Frame Manufacturers Ltd is the data controller responsible for the personal information we process.

Trade Frame Manufacturers Ltd
Unit 9 Rushacre Enterprise Park
Redstone Road
Narberth
Pembrokeshire
SA67 7ET

Company Number: 04336256
Telephone: 01834 861387

What information do we collect about you?

We may collect information about you when you contact us, request information about our products, request a quotation, place an order, become a customer or otherwise communicate with us.

Enquiries and quotation requests

When you contact us or request information or a quotation, we may collect information such as:

•Your name

•Business or company name

•Telephone number

•Email address, where provided

•Postal or business address

•Details of the products you are interested in

•Any other information you choose to provide to us

We use this information to respond to your enquiry, discuss your requirements and, where appropriate, prepare quotations or provide information about our products and services.

Our lawful basis for processing this information will normally be taking steps at your request before entering into a contract and/or our legitimate interests in responding to enquiries and operating our business.

When you become a customer

If you purchase products or services from us, we may collect and process information such as:

•Your name

•Business or company name

•Business, billing or delivery address

•Telephone number

•Email address, where provided

•Product specifications and order details

•Quotation, order, delivery and invoice information

•Payment and transaction information

•Correspondence between you and Trade Frame Manufacturers Ltd

The lawful basis for processing this information will usually be that it is necessary for us to perform our contract with you, take steps before entering into a contract, comply with our legal obligations and manage our legitimate business interests.

How will we use your information?

We may use your personal information to:

•Respond to enquiries and quotation requests.

•Discuss your requirements and product specifications.

•Prepare quotations and estimates.

•Process and fulfil customer orders.

•Arrange collection or delivery of products where applicable.

•Contact you regarding an enquiry, quotation or order.

•Process invoices, payments and maintain financial records.

•Provide customer service and respond to queries or complaints.

•Maintain appropriate business and accounting records.

•Comply with legal and regulatory requirements.

•Protect our business, customers and website against fraud, misuse or other unlawful activity.

We will only use your personal information for the purposes for which it was collected unless we reasonably consider that we need to use it for another compatible purpose or are required to do so by law.

Sharing your information

We do not sell your personal information and we do not share your information with other organisations for their own marketing purposes.

We may share personal information where reasonably necessary with organisations that help us operate our business or fulfil customer orders. These may include:

•Accountants, auditors and professional advisers.

•IT, website hosting and technology service providers.

•Suppliers and manufacturers where necessary to fulfil your order.

•Delivery and transport providers where applicable.

•Payment and financial service providers where applicable.

•Government bodies, regulators, law enforcement agencies or other authorities where required by law.

Where third parties process personal information on our behalf, we require them to protect your information appropriately and only use it for the purposes for which it was provided.

Marketing

We may occasionally contact you about Trade Frame Manufacturers Ltd products or services where you have agreed to receive marketing communications or where we are otherwise permitted to do so by law.

You can ask us to stop sending you marketing communications at any time by contacting us using the details shown on this page.

Asking us to stop marketing communications will not prevent us from contacting you where necessary in relation to an existing enquiry, quotation, order, account or contract.

Cookies and website information

Our website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the site and improve its performance.

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited and the date and time of your visit.

Where required, non-essential cookies will only be used in accordance with your cookie preferences. You can also control or delete cookies using your browser settings.

How long do we keep your information?

We will keep your personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying any legal, accounting, contractual or reporting requirements.

The period for which information is retained will depend on the type of information, our relationship with you and any legal obligations that apply.

When personal information is no longer required, we will securely delete, anonymise or dispose of it where appropriate.

How do we secure your information?

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Access to personal information is limited to employees, contractors and service providers who have a legitimate business need to access it.

Your data protection rights

Depending on the circumstances, you may have a number of rights in relation to your personal information, including the right to:

•Request access to the personal information we hold about you.

•Ask us to correct personal information that is inaccurate or incomplete.

•Ask us to delete your personal information in certain circumstances.

•Ask us to restrict the way we process your personal information in certain circumstances.

•Object to certain types of processing.

•Request the transfer of certain information to you or another organisation where applicable.

•Withdraw your consent at any time where we are relying on consent to process your information.

If you wish to exercise any of these rights, please contact us using the details below. We may need to ask you for information to confirm your identity before responding to your request.

Complaints

If you have any concerns about the way Trade Frame Manufacturers Ltd has collected or used your personal information, please contact us first so that we have an opportunity to resolve the matter.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk

Changes to our privacy policy

We keep this privacy policy under regular review and may update it from time to time to reflect changes to our website, products, services, business practices or legal requirements. Any changes will be published on this page.

Last updated: 17 September 2026

How to contact us

If you have any questions about this privacy policy, wish to exercise your data protection rights or have a complaint about the way we have handled your personal information, please contact:

Trade Frame Manufacturers Ltd
Unit 9 Rushacre Enterprise Park
Redstone Road
Narberth
Pembrokeshire
SA67 7ET

Telephone: 01834 861387